Once the review of your grievance is complete, we will notify you of the resolution.We may have more questions or we may want to confirm that your immediate needs are met. During our investigation, we may need to speak with you again.During our investigation of your concerns, we will work with other departments at Mercy Care as well as your health care provider(s). When we cannot resolve your grievance right away, we will let you know and explain the next steps.If your grievance involves concerns about the quality of care or medical treatment you received, we will send the case to our Quality Management department.The letter acknowledges our receipt of your grievance and explains how you will be notified of the resolution. When you submit your grievance in writing, we will send you a letter within five (5) business days.We want to know about your concerns so we can improve the services we offer. If you prefer to file your grievance in writing, please send your complaint to:įiling a grievance will not affect your future health care or the availability of services. We want to ensure that you are receiving the care and services you need. We may also need to call you back to provide updates or ask you for more information. The representative will explain the grievance resolution process and answer any other questions you may have. It is important to provide as much detail as possible. A representative will document your grievance. You may also contact Member Services if you need help filing your grievance, have a hearing impairment, need an interpreter or would like the information provided in an alternate format or language. The fastest way to report a grievance is to call Mercy Care Grievance System Department Monday through Friday 8 a.m. Please let us know if you have a concern like this or need help with another problem. A grievance might include concerns with the quality of the medical care you received. You may have received a bill from your specialist or had difficulty reaching the transportation company for your ride home. You may have a problem with a doctor or felt that office staff treated you poorly. A grievance is any expression of dissatisfaction related to the delivery of your health care that is not defined as an appeal.
0 kommentar(er)
